University of Iowa

Refunds, Exchanges, Ticket Donations

All sales are final. Tickets are non-refundable.

Ticket exchanges are possible only when there are multiple dates and times of the same production, and seating is available. All ticket exchanges must be completed 24 hours prior to your original performance date. Lost tickets may not be exchanged.

Tickets may also be returned as a donation. Return your tickets to the Hancher Box Office 24 hours prior to your performance. The value of the returned tickets will be acknowledged by the UI Center for Advancement as a tax-deductible contribution. Lost tickets may not be donated.


Weather policy

In general, performances will not be canceled or postponed due to weather. Refunds will not be offered if the performance is held. In the unlikely event of a cancellation, information will be posted on the Hancher website and the Hancher Facebook page. Ticket holders will be notified directly.


Ticket Replacement

You may request a reprint of lost or destroyed tickets through the Box Office. Reprinted tickets will be held at will call for pickup at the performance.



Tickets may either be mailed or held for pickup at the box office. If your tickets are for a performance that is less than five days away, your tickets will be automatically held for pickup.


Handling Charges

Handling charges are applied to ticket orders based on the ordering method. There are no additional charges for having your tickets mailed.

In Person:  No handling charges.
By Phone:  $3 per order and $3 per ticket.
Online:  $3 per order and $4 per ticket.
By Mail:  A flat fee of $20 for Hancher season orders.


Ticket Price Categories

For Hancher events:
•  College Student = students at any college or university.
•  UI Student = students at the University of Iowa.
•  Youth = children aged 17 and younger. Everyone aged 1 and older needs a ticket.

For Division of Performing Arts events (University Theatre, Dance, Music):
•  College Student = students at any college or university.
•  UI Student = students at the University of Iowa.
•  Senior = individuals aged 65 and older.
•  Youth – children aged 17 and younger.


College Student Ticket Information

Please note that student discounts and policies are determined by the presenter of the performance.

For Hancher performances, college students at any college or university may attend a performance using a student ticket. Anyone may purchase college student tickets, but the college student themselves must attend the performance and present their valid student ID with their ticket at the door. Each college student may also purchase a second ticket for a guest at the student rate.

For University Theatres and School of Music productions, as well as the Department of Dance productions of Dance Gala and Dancers in Company, only UI students may attend using a UI Student ticket. Anyone may purchase UI Student tickets, but each student ticket must be accompanied by a UI student with their valid UI Student ID at the performance. Students at other colleges and universities are NOT entitled to UI student prices for these performances, but do receive a separate college discount. A college student may not also purchase a second ticket for a guest at the student rate.

For all other performances by the Department of Dance, each UI student may receive one free ticket. To obtain this free ticket, the UI student must present their UI ID in person. (Free UI Student dance tickets may not be obtained over the phone or online.) If a UI student cannot present their ID at the time of the purchase, they may buy a ticket at the "Other College" Student discount.



Individuals with disabilities are encouraged to attend all University of Iowa sponsored events. If you are a person with a disability who requires a reasonable accommodation in order to participate in a program presented by Hancher or sold through the Hancher Box Office, please contact Hancher in advance at (319) 335-1158.

Accessible tickets are also available for online purchase. To arrange accommodation for individual needs, contact the Hancher Box Office at (319) 335-1158. Accessible parking spaces, hearing augmentation units, large-print playbills, and assistive technologies for the visually impaired (in partnership with the UI Center for Macular Degeneration) are available at most events in the Hancher season. When requested in advance, arrangement can be made to provide sign-language interpretation, tape-recorded playbills, and audio description services; though requests for these services made less than a month in advance of a performance cannot be guaranteed. Extra notice will enhance our ability to provide you with the best service.

For More Information: 

Hancher Box Office
800-HANCHER (800-426-2437)